Quality Control

Quality Summary Quality Management Quality Team Rigorous Quality Inspection Process Quality Policy Questions or Comments

Quality Summary:

Topaz understands when you do business with us, you are putting more than products on the line; you are putting your own reputation, and that of your company, on the line as well. We work diligently to earn your trust by ensuring the highest quality products possible.

Quality at Topaz is much more than meeting the minimum requirements. It is deeply enmeshed in our culture and closely tied to our customer satisfaction – driving many other aspects of our business.

Our commitment is to provide outstanding service, on time delivery, and high quality products to our valued customers. It has always been our goal to meet or exceed the customer's expectations, as well as our own.

Quality Management:

Meet John Cavalieri – VP of Quality and Engineering John’s 35 years of experience in creating high standards at major manufacturing companies such as Raytheon, Symbol/Motorola and Siemens lends itself to the success of Topaz’s Quality efforts. As a result of his drive and leadership, Topaz has gained a reputation for high quality products and high customer satisfaction.

In addition to leading the Lean Initiative, John brings cutting edge concepts and principles, which have reshaped Topaz’s customer experience. Our customer loyalty and “World Class” stature is evidence of this effort. John remains committed to driving growth and building upon these achievements.

Quality Team:

The quality department consists of Topaz trained professionals located at our Distribution Centers here in the United States. Their commitment to excellence is achieved by teamwork and a process of continuous improvement.

Topaz is dedicated to providing quality products and outstanding service that meets or exceeds the expectations of its customers.

Rigorous Quality Inspection Process:

Our quality inspection process is an essential function of Topaz’s Quality Management Program. It is a rigorous process that delivers an unrivaled level of quality and product consistency.

The Quality Control Department at our Distribution centers perform Visual, Electrical, Mechanical and Functional tests on all products received to ensure they meet Industry Standards. Our fully equipped Quality Laboratory is utilized for inspecting our products with equipment calibrated and traceable to the National Institute of Standards and Technology (NIST).

Topaz also utilizes Continuous Improvement and Lean Programs and is compliant to ISO 9001 Standards. In addition, Topaz contributes to the environment by implementing "Green" programs such as ROHS and LEED.

 

Quality Policy: Topaz is committed to providing excellent service and high quality products that fully meet and exceed established requirements. We are committed to continually improving the effectiveness of the overall Quality Management System. We will achieve this through the process of defining, understanding, as well as agreeing and conforming, to customer requirements. Topaz proudly stands behind its motto “Friendly Service…Powerful Solutions.”

 

Questions or Comments:
If you have questions or comments about our quality efforts, please contact John Cavalieri, Vice President of Quality and Engineering, at 631-758-5507 X271 or via email at qc@topaz-usa.com